Alphabet GB has announced the appointment of Miles Tetlow as head of contract management while Hannah Broad replaces him as the new head of collections.

Miles Tetlow, head of contract management, Alphabet (GB)

Tetlow has worked for Alphabet since 2012 and takes up the new position to oversee the company’s contract servicing operations and ‘in life’ customer care.

Broad, who joined the Alphabet business in 2016 and was the recipient of a ‘BVRLA Industry Hero’ award in 2018, has been promoted to Tetlow’s former role from her previous position as collections manager. The new role will see Broad continue enhancements of Alphabet’s collection systems and tools, while managing the company’s receivables function.

Hannah Broad, head of collections, Alphabet (GB)

Stefan Oswald, chief financial officer for Alphabet, commented: “We’re pleased to make these appointments as they reflect one of our four strategic pillars, that ‘Our People Make the Difference’. During their time with Alphabet, both Miles and Hannah have demonstrated the leadership qualities we look for, leading from the front with passion and vision, as well as embodying our organisational values on a daily basis. They now have an exciting opportunity to lead their teams working in our fast-developing ‘mobility’ space and help shape Alphabet’s customer approach in the digital age.”