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Intelligent Telematics launches 24/7 camera monitoring centre

Fleets using Intelligent Telematics’ Surecam single and two camera systems can now benefit from 24/7 monitoring through a newly launched call centre.

Intelligent Telematics' 24/7 monitoring solution provides immediate visibility of all road collisions, near misses and other notable driving events

Intelligent Telematics’ 24/7 monitoring solution provides immediate visibility of all road collisions, near misses and other notable driving events

Intended to help fleets increase the level of duty of care they offer to drivers while offering an enhanced insurance claims process, the new call centre will actively monitor all incoming alerts, reviewing the associated video footage and vehicle data.

This will enable each incident to be graded as either a road traffic collision or near miss and an email notification sent to an agreed list of contacts within 30 minutes of it taking place. For fleets with a dedicated claims response service in place the video can be despatched directly to them so that an operative can proactively contact the driver in the event of a crash, call the emergency services if required and commence the claims process.

An incident report will provide the fleet operator with a detailed overview of each event, enabling them to tailor their response accordingly, along with a customisable monthly management report that breaks down all alerts by grade, locations and time of day.

Justin White, managing director of Intelligent Telematics, commented: “Having the ability to proactively respond to captured video footage is critical when protecting drivers who are out on the road and for keeping operating costs to a minimum. Most organisations do not possess the ability to review every incident around the clock, so we have created this advanced camera monitoring service to help them operate more responsibly and efficiently.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.