The ServiceMark Accreditation is based on results taken from extensive staff and customer engagement surveys and after a thorough on-site assessment of Inchcape Fleet Solution's customer experience and satisfaction levels by an Institute of Customer Service independent assessor. The firm said the accreditation demonstrates the significant emphasis it places on offering value to all customers whilst ensuring them an incredible customer experience.

This accreditation is awarded in recognition of the work the Inchcape Fleet Solutions Customer Service teams do every day to ensure all customers receive the highest levels of service: from the moment of enquiry, right through to the delivery of products/services, the provision of aftersales care and support together with the successful resolution of any issues raised.

Jo Causon, chief executive, Institute of Customer Service, commented: ‘ServiceMark is increasingly recognised as the standard for customer service excellence. Over 100 organisations have completed or are working towards ServiceMark. It enables organisations to benchmark themselves against best practice, gain a better insight into their customers’ needs and develop strategies to meet them.’