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Fleet SMR back up and running quickly, says epyx

By / 1 month ago / Latest News / No Comments

Fleet service, maintenance and repair (SMR) is back to 60% of pre-coronavirus levels, reports epyx.

Tim Meadows, vice president and commercial director at epyx

Tim Meadows, vice president and commercial director at epyx

The assessment is based on usage of its 1link Service Network; used by fleets to manage SMR of some four million vehicles.

Tim Meadows, vice president and commercial director at epyx, explained: “In April, soon after lockdown, the number of jobsheets raised through the platform, which essentially represents the number of separate SMR transactions, fell as low as 18% of the average pre-coronavirus levels we had seen in February.

“Now, we are seeing definite signs of momentum with a noticeable increase in numbers every day. There is a definite feeling that fleets are getting back to work on quite a widespread basis.”

Tim said that 1link Service Network had remained relatively busy through the quietest times of the lockdown because of its use by essential worker fleets.

“Obviously, some parts of the fleet industry became completely inactive during lockdown but the platform plays an important part in supporting key workers, so we co-ordinated with our SMR providers to ensure there were sufficient outlets open to meet their needs.

“Today, those essential fleets are still in action but they are being joined by a wider range of businesses and other organisations who are at the leading edge of a more concerted return to work.”

Tim said that epyx was encountering some evidence that SMR issues were arising with vehicles as they returned to use and that fleet managers and drivers needed to take care.

“We’re hearing stories of the kinds of issues you would expect – flat tyres and flat batteries, for example – but also some more serious component failures. There is a risk management argument for cars and vans to be properly inspected by a technician before re-entering service if they have been parked up and unused for a while.”

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Jonathan Musk

Jonathan turned to motoring journalism in 2013 having founded, edited and produced Autovolt - one of the UK's leading electric car publications. He has also written and produced books on both Ferrari and Hispano-Suiza, while working as an international graphic designer for the past 15 years. As the automotive industry moves towards electrification, Jonathan brings a near-unrivalled knowledge of EVs and hybrids to Fleet World Group.