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Fleet Assist enhances service outlet audits

The supply chain management specialist for the UK fleet and leasing industry has launched a new ‘desk-top audit’ to complement the current physical quality audit programme conducted by the field-based network management team and further ensure that data for all the network service points is as up to date as possible in respect of the range of services they offer to fleet customers. 

This covers opening hours and the availability of afterhours/night-time servicing, courtesy car provision, MoT availability, the number of service bays and ramps, diagnostic equipment, any height restriction on vehicles and ability to service zero and ultra-low emission vehicles going forward. 

The move has also seen Stephen Polhill, who previously worked in a senior capacity in the Fleet Assist service booking team, promoted to lead the ‘desk-top audits’ project. 

Vincent St Claire, commercial director, Fleet Assist, said: “Introduction of the ‘desk-top audits’ complement our ‘physical audits’. We are ensuring that we operate to the highest quality standards and records pertaining to our network of service outlets are as up to date as possible and that the garages themselves meet the highest possible standards. 

“Quality assurance is essential to our contract hire and leasing companies as it is to their fleet clients. Our regular auditing of the entire network enables us to ensure all service, maintenance and repair work on vehicles takes place in the most appropriate outlets.” 

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.