Alison Chadwick, director of fleet operations at Thrifty, said: ‘Thrifty operates a fleet of over 20,000 rental vehicles out of almost 100 locations across the length and breadth of the UK. The company has a reputation for delivering excellent customer service and this means keeping our vehicles on the road at all times.

‘We pride ourselves on our competitive pricing structure and we work closely with all of our service providers to ensure our customers get the best value for money, without compromising on quality. Over the past few years National Windscreens has proved that it provides a level of service we are confident in for all of our vehicle glazing requirements.’

National Windscreens supplies details of all jobs completed for its fleet customers in regular Management Information (MI) updates. The most recent MI for Thrifty showed that the average “time to serve” throughout January 2015 was just 28.5 hours, with 80% of all jobs completed either on the same day they were booked, or the following day.

Chadwick added: ‘We pride ourselves on our own award-winning customer service, and it’s often these behind the scenes partnerships which enable us to continue to provide such a valued service to our customers.’