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SHB appoints new customer service director

Evans has been with the company for 17 years and started out as a hire controller before becoming a member of the Senior Management Team.

In his new role, he is responsible for overseeing and managing the customer service teams, including Rental, Account Management, Service Desk, Compliance and Customer Satisfaction. 

Managing director Paul Street said: “Richard’s new role will be integral in delivering our commitment to providing customer excellence as we continue our successful busniess growth, I welcome him onto the Board of Directors in this new and challenging role.” 

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.