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New AI app can determine windscreen repair or replacement choices

Autoglass customers can now use an app to determine whether windscreen damage requires a full repair or replacement – removing the need for initial appointments.

A windscreen repair is cheaper, faster and greener than a replacement.

A windscreen repair is cheaper, faster and greener than a replacement.

Launched following successful trials, the app makes use of the latest Artificial Intelligence (AI) technology to assess the severity of vehicle glass damage and instantly evaluate whether a repair or replacement is needed before the work is passed to a technician.

The app uses technology from Service Certainty imageproof and is already processing up to 2,500 images a week with over 80% accuracy – with the figure rising as the technology improves.

Further applications for AI are being considered, including assessing the need for ADAS (Advanced Driver Assistance Systems) calibrations after a windscreen repair or replacement.

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.