The devices, which use Android’s Jellybean operating system and are tailored specifically for Auto Windscreens, have been rolled out to all technicians to help manage their workloads more effectively while on the move.

The units are being used to make customer calls, record individual glass repair/replacement job information, access technical information and conduct customer surveys, among other actions.

The move follows the installation of similar devices four years ago, with the new handsets bringing faster operation, with better data accessibility, greater functionality and access to the ever-expanding range of business apps from the Google Play Store. A high quality camera, improved usability and interface, and removal of the need for technicians to carry a separate mobile phone and navigation system are also key drivers behind its introduction. 

Chris Thornton, Auto Windscreens’ managing director, said: ‘As part of our ongoing commitment to developing our customer-centric systems, we are excited about the potential of our new smartphones and believe they will add real value to our operations.

‘We will be closely monitoring the impact they have on our business efficiency moving forward and will be introducing some exciting partners and customer led added-value functionality in the coming months.’