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Volkswagen launches fleet test drive live chat feature

Volkswagen is trialling a new live chat feature that enables fleet drivers to book test drives seven days a week, with extended opening hours.

The service is available seven days a week, with long opening hours

The pilot, which runs until mid-March, means that drivers just enter their details and are then swiftly connected with an advisor who gathers the necessary details, including specifications of the desired vehicle, to organise a test drive. After the dates are agreed with the customer, the demo is booked in with the car delivered to the customer’s address and picked up from a location convenient to the customer.

The live chat service is open seven days a week, with long opening hours allowing bookings until 22:00 Monday-Friday, and 21:00 on weekends.

Lianne McKnight, fleet business development manager at Volkswagen UK, said: “The new live chat feature on the fleet section of Volkswagen.co.uk is already being warmly received by clients, and was conceived in response to customer feedback.

“Now, the system provides all the help and support that fleet drivers and managers require to make their booking, and get behind the wheel of a Volkswagen. The extended hours of the advisor service are of particular importance – having real customer advisors online offers the kind of convenience that Volkswagen prides itself on delivering.”

To book a corporate test drive today, or for more details, click here.

For more of the latest industry news, click here.

Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.