Sopp+Sopp has introduced a new electronic notification of loss (eNOL) solution to improve incident reporting times and drive claims efficiency.

The app makes it easy for drivers to report an incident, helping to control claims costs and reduce off-road time

Developed by parent company, Activate Group as part of its technology roadmap, the new solution provides fleet managers with a wealth of incident reporting data to drive continuous improvement.

Fleet accident management specialist Sopp+Sopp said the new Activate Initiate white label app would help to control claims costs and reduce off-road time by enabling drivers to submit quick, accurate incident reports as soon as an incident occurs.

Callum Langan, managing director, commented: “Our data shows that faster incident reporting times significantly improve claim outcomes.

“Information and images captured at the scene of an incident support repair triage, early total loss identification, liability, and engineering assessments, providing an efficient start to the repair process, ultimately reducing off-road time.

“Plus, quicker reporting times significantly improve third-party capture rates, helping to control claim costs.”

The app promotes faster incident reporting by making it as simple as possible to complete at the scene. There’s no need to pre-install and nothing to download, the app can be accessed through a link or by scanning a QR code in the vehicle. It can also integrate with existing driver communication tools to bring everything together in one place.

Once open, the app guides users through a series of straightforward questions and supports them to take useful images that are automatically uploaded to Sopp+Sopp’s claims management system.

The company’s 24/7 claims handling team use the eNOL information as the basis for a follow-up call, asking additional questions on the specific circumstances of the incident, and clarifying details where necessary.

Langan continued: “We recognise the importance of recording full, accurate information at first notification of loss (FNOL).

“The app makes it easy for drivers to report an incident, and the details are reviewed by our highly trained claims handlers. They follow up on any incomplete or unclear information to support right-first-time decisions and maximise repair efficiency.”

The app is already being used successfully by Sopp+Sopp’s fleet customers and will be rolled out to more fleets over the months ahead.