The Unity system is at the hub of the Prestige operation which provides vehicle servicing, maintenance and repair work for leasing companies, fleet management providers, corporate fleets and aftermarket warranty companies through a national network of service centres.

The latest enhancement integrates Unity with an online parts system with access to over 130,000 vehicle parts prices and details of availability, reducing vehicle downtime further. Unity also provides details of expected parts delivery times.

Analysis by Prestige has shown that as a result of the two systems’ integration, input errors have been reduced by 95%, SMR authorisation times have improved by an average of 10 minutes and parts delivery times have improved by an average 20 minutes – all due to improved accuracy.

Using industry-standard API (Application Program Interface) protocols, Prestige has also integrated Unity with the back office systems of some of its largest fleet and leasing clients to deliver similar operational benefits and efficiencies.

Prestige clients can now view day-to-day SMR processes on local bespoke dashboards. Consequently, authorisation times have been improved and the jobs themselves have been completed more time-effectively, with fewer human input errors and little or no duplication.

Prestige operations director, Nick Hutton said: “The latest enhancements to our Unity system have delivered an assortment of real benefits to both our service centre managers/ owners and our fleet customers.

“We are delivering on our commitment to provide our service centres with the capability to speed up the SMR process from authorisation to completion, while at the same time providing our fleet customers with greater transparency and more detailed analysis of all work our network carries out on their behalf.”