Northgate Vehicle Hire invests £500k into Milton Keynes re-development
Strategically positioned on the M1 corridor the hub generates a high level of activity and transactions and, as such, the refurbishment was a necessity to support the business in delivering uncompromised high standards of customer service. Transforming the dated and operationally unsuitable site into a hub that boasts a dedicated reception area for rental and workshop customers, two plasma TVs with information points; one of which will display a live workshop planner so customers can track the maintenance progress of their vehicles; and a refreshment and working area with Wi-Fi access for customers, the redevelopment also sees a new open plan back office to improve operational performance and communication between departments.
The Milton Keynes workshop, in particular, has seen a significant development with the re-design allowing optimum operational efficiency and workflow, as well as the mechanics benefitting from updated equipment, such as a brand new state-of-the-art brake tester, which has a scientific way of testing brake efficiencies and is in line with MOT standards.
Chris Tudge, Branch manager at Northgate Vehicle Hire in Milton Keynes, commented:'The Milton Keynes site is the central hub for Northgate’s entire operation in the Home Counties and so its presentation and facilities are of utmost importance. Our £500,000 investment in the infrastructure has been worth every penny and, as well as providing our colleagues with a working environment that allows them to carry out their jobs effectively, we have improved process efficiencies significantly to ensure that our customers have an unrivalled experience with every visit.'
Northgate’s newly launched retail hire offering is also available at the Milton Keynes depot, which enables customers to hire a vehicle for personal use even if they don’t have a business account with Northgate.