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Nexus streamlines damage resolution

Corporate vehicle rental provider Nexus is rolling out a new damage resolution system to cut timescales and enhance its service.


Nexus CEO, David Brennan.

The new service brings enhancements to the firm’s internal processes so when a vehicle is about to off hire, the company liaises with the customer to determine if there are any problems prior to it being collected and a note is added to IRIS, Nexus’ online rental booking and management tool.

Once the vehicle has been collected by the supplier, Nexus reviews the legitimacy of any proposed damage charges by assessing photos, invoices and estimates, and if the claim is approved it is charged to the customer. The service also enables Nexus to dispute claims with branches on behalf of customers.

Trialled over the peak Christmas period, which typically sees damage claims rocket due to the volume of hires, the streamlined process reduced the timescale for damage claim resolution to 45 days from an average of 90 days, and is now being rolled out for all clients.

David Brennan, CEO at Nexus, said: “It’s common knowledge in the vehicle rental industry that damage claims are one of the biggest headaches for drivers and suppliers alike. Resolution of claims can often be a long and drawn out process. We have turned the claims process on its head and have managed to pay suppliers for peak damage quicker and resolve claims faster, which is a win-win situation for our suppliers and customers alike.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.