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Lex supports customers to relieve pandemic pressures

Lex Autolease is continuing its work to support customers through the coronavirus crisis, offering tailored solutions and advice to help customers manage their fleets.

Lex has been offering tailored solutions and advice to help customers manage their fleets since the start of the pandemic

Since March, the business has granted payment holidays to more than 3,000 customers. It’s also working with fleet decision-makers to help them adapt and future-proof their policies ready for a post-lockdown world.

The firm’s work has already paid off; success story include helping to keep Crossleys Accident Repair, a Lex customer since 2016, operational throughout Covid-19, supporting its work to keep key workers on the road.

The North West-based firm has five garages and operates a fleet of over 100 vehicles, which serve as courtesy cars for customers.

Crossleys was faced an overnight reduction in workload at the start of lockdown as the commercial clients and insurance companies it predominantly works with temporarily closed, and with fewer vehicles on the road in need of servicing and repairs.

But helped by cashflow improvements thanks to Lex suspending its monthly vehicle rental payments for three months, the firm kept three of its five sites open for emergency servicing.

The Crossleys team has also been offering free servicing and valeting to NHS staff, including collection and delivery of their vehicles, as a token of appreciation for their efforts in the fight against Covid-19.

Emma Atkinson, regional relationship manager, SME & business banking at Lex Autolease, said: “As businesses began to realise the scale of the pandemic, it became clear there would be a significant impact on their day-to-day operations. We have been working with our customers and supporting them in many different ways, to help relieve some of the pressure.

“Lloyds Bank is committed to helping Britain prosper, and Lex Autolease has a critical role to play in this when it comes to keeping the country’s businesses moving. We’ve got a strong relationship with Crossleys, and it’s great to know that the help we’ve provided recently has made a real difference not just to them, but also to the key workers in the communities they operate in.”

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Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.