Leasing firms praised for customer service in 2010 experteye CSI awards
The Fleeteye CSI measures post-sale customer satisfaction across a subscriber base of top leasing companies in the UK.
The awards cover three categories, with Ogilvie Fleet winning the 25 to 250 fleet size category, ING Car Lease taking the lead for the 250 to 500 category, and Alphabet topping the 500+ sector.
Fleet operators are surveyed independently by Experteye, who ask an extensive range of questions via an electronic survey which is reported on a monthly basis. The annual CSI awards go to the companies that have achieved the highest combined results across the entire year.
'We'd like to congratulate the three winners,' said Rick Yarrow, managing director of Experteye, 'as they have shown consistently strong levels of service throughout the year within their categories.
'We're also delighted that our Fleeteye survey remains a pivotal measure of customer satisfaction in the fleet sector, with many contract hire companies using it to formulate key strategies and service initiatives.'
He added: 'We're also looking forward to supporting the fleet sector even further in 2011, with the Fleeteye CSI survey moving to a new platform that will enable far easier collation and interpretation of the results by the contract hire companies. We have also launched Fleeteye Touchpoint, which gathers driver feedback at key events during the life of the vehicle, and we've combined our Industry Trends and Brand Awareness surveys into a new format called Fleeteye Pulse.'