Latest Hertz innovations aid rental customers in Europe
Similar to an airline check-in kiosk, the Self Service Express touch screen kiosk is a reservation-based system that collects the customer’s personal information and identifies the customer’s reservation. It then completes the rental car pick-up process, sending the customer on his or her way quickly. In addition, the solution allows Hertz customers to select and purchase upgrades, optional insurance and waiver products, fuel options and add-ons such as child seats and the Hertz NeverLost in-car satellite navigation system.
The Self Service Express Kiosks complement the Hertz Worldwide Online Check-in programme, which allows customers to begin the check-in process in the comfort of their home or office before they travel.
Hertz has also announced the Europe-wide launch of its iPhone application, which has already enjoyed widespread popularity in the US. The app allows customers to make reservations, save their Hertz #1 Club member number, search and find nearby Hertz locations, save favourite locations and receive special promotions via their mobile devices. The Hertz iPhone application is available for download on www.hertz.co.uk/app
Michel Taride, president, Hertz International, said: 'Hertz offers customers a wide range of options currently unrivalled in the car rental industry to help them get on the road faster. With Worldwide Online Check-In, #1 Club Gold, and now Self Service Express Kiosks and a comprehensive iPhone reservations platform, Hertz continues to lead the industry in innovation for customers.'
The Hertz Self Service Express Kiosks are already available at the following airports in Europe: Bergamo Orio al Serio, Milan Linate, Milan Malpensa, Rome Ciampino, Rome Fiumicino, Pisa (Italy); Edinburgh, London Heathrow, London Stansted, Prestwick (UK); Malaga (Spain); and Frankfurt Hahn (Germany). Further roll-out plans are underway in Belgium, France, Germany, the Netherlands and Switzerland. The company also plans to enable the kiosks to accept non-prepaid tariffs in early 2011.