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Kia to recall Sorento models in UK

Kia has announced a recall of around 1,000 Sorento cars in the UK for an update to the eCall system.

The recall applies to Sorento models produced between 1 September and 14 December 2020; in total 965 cars sold in the UK are affected

The recall applies to Sorento models produced between 1 September and 14 December 2020; in total 965 cars sold in the UK are affected.

The system should normally transmit the vehicle identification number (VIN) to the emergency call centre in the event of an accident. However, the current glitch means that this won’t happen if an airbag is deployed in one of the affected vehicles.

No injuries or accidents are believed to have been caused by the issue.

The fix – which is being carried out free of charge – just needs a simple reset of the eCall system by dealers to ensure the VIN is transmitted accurately when appropriate. It should only take around 30 minutes, although customers are  being asked to schedule up to one hour, including vehicle reception and handling.

And all work will be carried out in line with social distancing measures.

Kia UK is contacting owners with affected vehicles to arrange an appointment at their nearest Kia dealership for the work. However, customers with questions may contact Kia Customer Services on 08000 158757 or by emailing [email protected].

A spokesperson for Kia said: “We are grateful for our customers’ cooperation and apologise for any inconvenience caused by this issue.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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