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Ford pledges to save fleets time and money with van service level agreement

Under the Transit24 programme, more than 90 of Ford's 200-plus commercial vehicle authorised repair network will be identified as "Transit24 Dealers" to provide top-quality service, maintenance and repair for all commercial vehicles. They will provide priority treatment for all urgent work and aim to complete vehicle-off-road repairs on the same working day, or within 24 hours.

Each Transit24 site employs Ford-trained technicians and offers specialised workshop equipment, tools and training, and can look after all service, maintenance and warranty work. They will offer while-you-wait servicing to suit the customer, including late night appointments at least once a week, and will respond to online service booking requests within 20 minutes.

Collection and delivery of vehicles can be arranged and every vehicle leaves the dealership washed and ready for work.

In addition, Fleet National Pricing for 25-plus fleets ensures the best prices for routine servicing and fixed-content jobs.

Jon Wellsman, Ford of Britain customer service director, said: ‘This initiative from Ford provides added value and convenience for our customers. Ford offers a class-leading range of commercial vehicles and technologies and with the most accessible dealer network in the country, the aim is to offer the best and most widespread care and assistance for Ford customers.’

Further benefits include using only genuine Ford parts, whether in stock or delivered to the dealership by 9am the next day, and an internet-linked vehicle diagnostics system. Other dedicated back-up from Ford includes an electronic recalls programme and the support of a dedicated team at the Ford Fleet Service Centre.

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.