Fleet peers vote Ogilvie Fleet for customer satisfaction award
It is the second year in succession that Ogilvie Fleet has won a "Fleeteye CSI" award having topped the category in 2011 which recognised service to fleet operators with 25 to 250 vehicles during 2010.
The 2012 award was based on results obtained throughout 2011 from Experteye’s market-leading post-sale customer satisfaction survey which is drawn from a subscriber base of top leasing companies in the UK.
Fleet operators are surveyed independently by Experteye, which asks an extensive range of questions on a monthly basis. The annual CSI award goes to the company that has achieved the highest combined results across the entire year.
The 2012 award adds to the award won last year by Ogilvie Fleet, which was based on customer service performance in 2010 – the first year the organisation had decided to take part in the survey.
'We’d like to congratulate Ogilvie Fleet, as the company has shown consistently strong levels of service throughout the year' said Rick Yarrow, managing director of Experteye.
'The Fleeteye CSI remains the principal measure of customer satisfaction in the fleet sector, and continues to improve with increasingly flexible back-end reporting, the ability to tailor question sets so that they are meaningful to fleet operators and there are also benefits to fleet managers who can access essential industry benchmarking data once the survey has been completed.'
Nick Hardy, sales and marketing director of Ogilvie Fleet, which now has almost 11,000 vehicles on its books, said: 'It is hugely gratifying to win the award because it is based on impartial data which independently benchmarks us against competitors, making this an incredible achievement.'
Ogilvie Fleet has offices in Birmingham, Sheffield, Stirling and Northern Ireland and throughout the last 12 months has continued to further improve its customer service offering most notably with the launch of MiFleet Showroom.
A sophisticated industry-leading online fleet manager portal, MiFleet Showroom securely delivers critical live fleet operational data in real-time to the desktops of fleet chiefs giving users a complete overview of operating and tax costs alongside a raft of new informative features.
'We have always believed that Ogilvie Fleet delivers top-notch service levels and the awards we are now winning is proof positive. Recognition through the Fleeteye CSI survey gives Ogilvie Fleet huge credibility in an industry in which excellent customer service is key, concluded Mr Hardy.