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Co-op Insurance awards three-year deal to Auto Windscreens

Auto Windscreens has become Co-op Insurance’s preferred vehicle glass repair and replacement provider under a new three-year deal.

Auto Windscreens customer with technician

Auto Windscreens will now manage Co-op’s direct motor insurance book, along with its corporate fleet

The windscreen business will now manage Co-op’s direct motor insurance book, along with its corporate fleet. The contract is expected to result in 20,000 glass repair and replacement jobs yearly, which will be handled by Auto Windscreens’ specialist contact centre and technician workforce, backed up by 24/7 online management information.

The new deal builds a longstanding relationship with the insurer via brokers, where the equivalent of 1% of every policyholder’s glass claim excess has been donated directly to Co-op supported charities, Hope for Justice and British Red Cross.

Co-op’s Andy Johnson commented: “Auto Windscreens impressed us throughout the process with a solution that we believe will create a seamless claims journey for our customers. Having access to data instantly is a huge benefit, giving us a clearer view of claims management and forecasting.”


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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.