BCA appoints FMG for company car incident management
FMG will provide an end-to-end service including 24/7/365 first notification of loss and nationwide repair management to BCA’s fleet of 700 cars. This includes the use of a bespoke online dashboard that will provide real-time transparent progress updates in line with BCA’s SLAs together with intelligent analysis and presentation of its fleet incident data.
Matt Sutherland, group procurement and business change director at BCA, said: “We aim to make the incident process simple for our company car drivers whilst maintaining real focus on downtime management and cost reduction for our fleet. By forming this strategic partnership with FMG, we gain access to an established and proven network of repairers with multiple repair options and the advanced skills, equipment and professional accreditations to provide a high quality repair at the right price without delay. We are delighted with the solution FMG has put in place.”
Harvey Stead, managing director at FMG, added: “We are delighted that BCA have entrusted us to reduce all associated incident costs within their fleet. No two businesses have the same fleet incident requirements and, as an outsourcing specialist, we have the ability to truly tailor our solutions to meet our customers’ individual requirements. BCA’s unique solution is testament to the knowledge of our people, the flexibility of our in-house designed and managed technology platform and the strength of our repair partnerships.”