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BCA appoints FMG for company car incident management

FMG is to cut costs and downtime for BCA’s company car fleet under a new three-year incident management deal.

FMG is to supply incident management services for KeyFleet clients

FMG will look to cut both downtime and costs for the BCA company car fleet under the new three-year deal

FMG will provide an end-to-end service including 24/7/365 first notification of loss and nationwide repair management to BCA’s fleet of 700 cars. This includes the use of a bespoke online dashboard that will provide real-time transparent progress updates in line with BCA’s SLAs together with intelligent analysis and presentation of its fleet incident data.

Matt Sutherland, group procurement and business change director at BCA, said: “We aim to make the incident process simple for our company car drivers whilst maintaining real focus on downtime management and cost reduction for our fleet. By forming this strategic partnership with FMG, we gain access to an established and proven network of repairers with multiple repair options and the advanced skills, equipment and professional accreditations to provide a high quality repair at the right price without delay. We are delighted with the solution FMG has put in place.”

Harvey Stead, managing director at FMG, added: “We are delighted that BCA have entrusted us to reduce all associated incident costs within their fleet. No two businesses have the same fleet incident requirements and, as an outsourcing specialist, we have the ability to truly tailor our solutions to meet our customers’ individual requirements. BCA’s unique solution is testament to the knowledge of our people, the flexibility of our in-house designed and managed technology platform and the strength of our repair partnerships.”

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.