Fleet World Honours 2017: Innovation in Customer Service – Tusker
Paul Gilshan of Tusker (right) with Fleet World business editor Natalie Middleton
“The launch of its Academy to improve knowledge, a complete restructure of the way it interacts with customers to offer teams with expertise in all necessary business areas and a huge investment in CRM infrastructure, all with demonstrable results, illustrates that Tusker is pushing what’s possible when it comes to customer service.”
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Alex Grant
Trained on Cardiff University’s renowned Postgraduate Diploma in Motor Magazine Journalism, Alex is an award-winning motoring journalist with ten years’ experience across B2B and consumer titles. A life-long car enthusiast with a fascination for new technology and future drivetrains, he joined Fleet World in April 2011, contributing across the magazine and website portfolio and editing the EV Fleet World Website.