The fleet solutions expert, which operates a fleet of more than 11,000 vehicles, has worked with National Windscreens for over six years, enabling its clients to benefit from National Windscreens’ extensive fitting centre network and 800-plus mobile technicians

Accident and maintenance manager Lee O’Neill commented: ‘Venson has earned a reputation for not letting clients down – our 98% retention rate is testament to that. To enable us to consistently offer this level of service we need to work with partners that we can trust and who can help us deliver on our promises.

‘National Windscreens has proved time and again that it can be relied on to deliver the high level of service demanded by our customers.’

The latest monthly management information supplied to Venson showed that the 2014 average time to serve figure across all jobs was just 47 hours, with 71% completed within two days.

O’Neill added: ‘Customer satisfaction sits at the heart of everything we do. Our main aim when any vehicle repairs are required is to ensure that our customers are back on the road as swiftly as possible and that unnecessary costs are not incurred. This is proven by National Windscreens repair over replace ratio.’