Run Your Fleet is a rapidly growing company that offers online fleet management, daily rentals and vehicle supply including customer access to services and repairs at over 6,000 franchised and independent garages. With 17,000 vehicles and over 900 customers across the UK, Run Your Fleet needed additional out of hours customer call handling services to support unprecedented growth and contracted All Fleet Services.

The All Fleet solution will enhance the customer service experience in terms of service booking, and managing the Run Your Fleet network of franchised and non-franchised dealers, providing a one-stop shop for suppliers to validate specific customer requests in terms of breakdown, miss fuel and parts authorisation.

Dave Scobie, managing director of All Fleet Services, said: ‘The Run Your Fleet business model is very different to the standard fleet management product. Their approach is particularly suited to the SME market. It is most pleasing to be working together as their portfolio and customer base develops.’

Run Your Fleet said the new telephone service has resulted in an excellent customer experience and has enabled it to grow its customer base and further improve the customer service 24/7.