Ogilvie Fleet – winner of the Innovation in Customer Service accolade at the 2025 Great British Fleet Awards held last night – has delivered a comprehensive new emergency response fleet for Medvivo.

The first batch of 13 Kia Sportage vehicles were delivered to Medvivo in April

The first batch of 13 Kia Sportage vehicles were delivered to the integrated urgent care provider last month, and will support its complex fleet requirements.

Medvivo turned to Ogilvie to design a fleet solution that could support its emergency response teams while offering reliability and flexibility.

The new fleet mobility solution is designed to reduce vehicle downtime and boost operational efficiency across the firm’s South West operations.

Led by Mark Beattie, business development manager, the Ogilvie team managed the fit-out with a wide range of bespoke equipment required for emergency response vehicles. This included additional ‘alley’ lights, telematics and dashcams, alongside a full NHS-compliant livery.

The vehicles were supplied as part of a full contract hire and service, maintenance and repair (SMR) package, with further vehicle orders already in the pipeline. The partnership also includes medium-term rental and spot hire support to provide maximum flexibility for Medvivo’s fast-moving operations.

Vic Hemmings, facilities manager at Medvivo, said: “We are absolutely delighted with not only the cars Ogilvie have provided, but the incredible service we received in the build-up to delivery day and beyond. Mark and his team were incredibly knowledgeable about different vehicle manufacturers and how they could suit our needs, providing us with no-obligation demos to test out.

“The bid they submitted to us was one of the most comprehensive I have seen – covering how they support businesses of our size, breaking down options and an in-depth overview of their ‘Ogilvie True Cost’ – a transparent approach to the actual cost of driving.

“One of the key deciding factors was their human approach. We have worked with service providers that treat you as just another customer in a call centre. Mark explained this was not the case at Ogilvie and that he and his dedicated Medvivo team would manage the account and that is exactly what they have done.

“The cars themselves look fantastic and we have already had great feedback from the medical responders who are out on the road with them supporting their local community. I would recommend Ogilvie to anyone looking to work with an honest and transparent mobility provider.”

Mark Beattie, business development manager at Ogilvie Fleet, said: “The services Medvivo provide are really important to the community and we are delighted to be able to support the critical work they do with a tailored fleet solution and a team of dedicated fleet specialists.”