Nissan launches “click and approve” video reports for maintenance work

By / 11 years ago / Latest News / No Comments

After an initial inspection, the Nissan technician will make his recommendations in a simple talk-through video of the car, demonstrated here. He will send this via email, allowing owners to see what work is required. Along with the video, the engineer will include an easy-to-understand “traffic light” report to rate the urgency of any work, which will also include a breakdown of any parts and labour costs.

For example, “green” means no attention required, “amber” means an item requires an inspection or replacement by an estimated time, while “red” indicates immediate action.

Fleet operators can then simply select the work they want to have carried out using a “click and approve” system.

Chris Marsh, Nissan aftersales director, commented: ‘Transparency is crucial when it comes to maintenance work at dealerships and eVision is a great way for Nissan to keep customers informed. We believe the benefits are enormous for both sides. Customers can make informed decisions and feel more in control because they are being provided with clear evidence – while Nissan dealers are seeing increased servicing work as a result.’ 

For more of the latest industry news, click here.

Natalie Middleton

Natalie has worked as a fleet journalist for over 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.