Europcar Mobility Group UK has introduced a new web-based tool to provide a wealth of assistance features to customers.

The new web tool provides breakdown, incident and vehicle support

Available to all customers hiring a vehicle from the company, the tool provides access to incident support and breakdown assistance. It also offers vehicle support, such as definitions of warning lights and information on the specific make and model of the vehicle they’re driving.

“We want to make vehicle rental as simple and convenient as possible,” commented Evelyn Tourish, customer experience manager, Europcar Mobility Group UK. “This new web tool puts all the information our customers need in the palm of their hand as well as giving them a simple way to instantly report damage, breakdown or an incident.”

Customers simply scan a QR code or type in a web address on their device to gain access to the suite of tools. This includes assistance if they are involved in an incident or breakdown or have issues with tyres or glass, such as a cracked windscreen. They can also use the tool to report damage that was unrecorded prior to the start of the rental.

Drivers can also access the Europcar FAQs for help with the vehicle collection and return process as well as information to understand the specific make and model they’re renting and troubleshoot dashboard warning lights. Plus, the tool can be used after the rental to report and reclaim anything that has been accidentally left in the vehicle or rental location.

“We wanted to move with the digital age and deliver the information that we have always previously provided in print or email attachment in an easier way to navigate,” added Tourish. “Providing our customers with this web tool, we are simplifying the rental process while ensuring they still have access to all the information and support they want and need before, during and after they hire a vehicle.”

Future developments will also introduce new ways to further improve every customer’s rental experience, based on feedback.