Fleet technology firm, Digital INNK says that AI should be implemented into business processes within 18 months if the fleet sector is to avoid being left behind.

Scott Christie, non-executive director at Digital INNK

The company has appointed Scott Christie as a non-executive director to drive the roll-out of AI across its ViSN platform and work with customers to integrate the technology. He brings over two decades of experience as a chief technology officer in large organisations.

Commenting on the issue, Scott Christie, said: “AI will prove to be transformative in the fleet sector by driving greater efficiencies and connectivity between fleet operators, drivers and the supply chain. It will create more flexible business models and hasten the adoption of mobility as a service.

“It’s essential that companies partner with ethical technology partners to ensure that AI is integrated and used ethically. A range of issues, from data privacy to cybercrime, need to be considered before it’s rolled out.”

Digital INNK has deployed machine learning across its platform and is employing AI in key areas. It is designed to help fleet management become more transparent and uses automation to speed up key processes such as SMR and compliance.

Users of ViSN can already book SMR actions through an app and have the work approved and authorised, utilising advanced algorithms and machine learning, which will also find the nearest and most appropriate service centre.

AI has wide applications in the fleet sector, ranging from predictive maintenance to route optimisation and risk management. For example, AI can analyse sensor data from vehicles in real-time to predict maintenance needs and identify potential failures before they occur. AI algorithms can optimise maintenance schedules, reduce downtime, and minimise repair costs by monitoring factors like engine performance, tyre conditions, and battery health.