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National Grid signs up with Total Accident Management

The three-year contract will see Total provide a complete incident and claims management service to include managing repairs, hire vehicles, glass repair and replacement.

Once the contract is fully live Total will also implement its mobile repair service and work with National Grid to identify other cost-saving initiatives. 

All mobile phone users will receive access to Total’s App, which enables drivers to report incidents in real time.

E-Point, Total’s online reporting tool, will also play a vital role in enabling National Grid and its Uninsured Loss Recovery supplier to access detailed reporting on each incident.

‘We have an important role at National Grid connecting people to the energy they need safely and securely.  Our fleet plays an important part in this, whether it’s responding to gas emergencies or transporting our people involved in maintaining and upgrading our gas and electricity assets. It’s important that we have a healthy, roadworthy fleet and our people are safe behind the wheel,’ said Mike Palmer, category manager – fleet at National Grid.

‘Total was successful in winning the contract because of the systems and practices it has, which we felt would help reduce “off the road” times, keep repair costs under control and ultimately help us limit the risk for our drivers. We have bespoke vehicle requirements and Total gave us confidence its repairer networks can manage all of our car and commercial vehicle needs.’

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Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.