Vehicle transport company CRC Transport has reported major benefits since employing the MoDel electronic vehicle delivery and collection solution from Ebbon Automotive.

CRC Transport said MoDel had been “transformative” for its business

Based in Surrey, CRC delivers around 150-250 new vehicles per month to both fleet and retail customers on behalf of leading dealer groups such as Lookers Plc and Sytner Group.

The company previously used an outmoded paper-based system for deliveries and collections but switched to MoDel when head of operations Simon Lovegrove joined the business from Lookers at the start of 2023.

Lovegrove had previously worked in corporate sales and was accustomed to using MoDel for leasing company customers.

He explained: “When I joined CRC, I had the brief to grow the business by implementing new systems, increase productivity and streamline processes. MoDel has definitely allowed us to do that and we’ve seen a 20% increase in our business directly as a consequence. We are now recruiting new staff to cope with the increased level of work.”

The new system has earned praise from end-user customers for the increased levels of professionalism and efficiency, said Lovegrove.

“Before we used MoDel, we found paper transactions were prone to error and duplication. Now, everything goes straight into our back-office system electronically, providing instant confirmation to ourselves and our clients that their vehicle has been delivered safely, while it is very easy for the drivers to use so we get fewer errors.”

MoDel is already set for another record year with deliveries of 339,661 in the four months to April 2023, up 24% compared to the same period last year.

Michael Terry, head of commercial – logistics at Ebbon Group, commented: “We have been especially pleased with the performance of MoDel in the vehicle logistics sector where it has become firmly established as the new vehicle delivery solution of choice, and where we have added eight new companies, of which CRC is one, to our client portfolio so far this year.”