LeasePlan enhances tyre services for fleet customers
Using the i247 Group’s software solution, itms247, LeasePlan UK has taken the opportunity to move away from a sole supply deal to a multi supply deal, improving the range of tyre services provided to customers and the number of tyre fitting locations across the UK.
The itms247 solution has now been running for six months and manages tyre supplier performance through real-time reports, dashboards and KPIs.
Lesley Slater, operations and business development director at LeasePlan UK. said: “LeasePlan's UK-wide tyre fitter network consists of over 1,500 outlets across three recognised fitter chains, National Tyres, ATS Euromaster and FTN. Thanks to the itms247 solution, we are able to ensure that our customers benefit from the specialism offered by each, using the feedback we gather via the contact centre to direct them to the best performing centres.
“We are also able to provide our customers with additional services that are not available in the retail sector. This includes 24/7 emergency cover, mobile fitment, guaranteed booking times and fleet safety checks.”