Lancashire window and conservatory company brings in Quartix telematics
John McVey, sales director at Affordable Windows and Conservatory Group, said: ‘I wanted to provide anyone in the company with access to our vehicles, and be able to confidently answer any customer questions, most commonly: “when am I getting my windows?” So this is of great benefit to us.’
He said it was important for the company to know where their vehicles were at any time, and how they were being used or even abused.
Affordable Windows and Conservatory Group (AWCG) is also benefiting from the Quartix system’s ability to highlight shorter routes, resulting in reduced fuel and phone network bills as well as overall improved efficiency and shorter waiting times.
‘In the case that we have to divert a driver, we now have the capability to send those nearest to and who are ready to move onto the next job. Before, you could have six drivers roughly in the same area and it was a wild guess as to who to send. Today, we can look at the on-screen map and see who’s nearest,’ added Mr McVey.