Kia sticks to guns on customisation policy

By / 11 years ago / Latest News / No Comments

At the moment the only option with most Kias is metallic paint, while the Optima saloon can be ordered with a high-end Infinity audio system from Harman. Retail customers can also buy cost-saving servicing and aftercare packages.

Kia's refusal to extend the range of options is for purely pragmatic reasons. The company's factories around the world are working flat out to meet demand, and adding greater complexity to the build process would slow down the production lines.

‘Customisation is not on the agenda as an area we're trying to improve,’ said UK commercial director Yaser Shabsogh to news agency Headlineauto. ‘For us, the positives of a simplified order system outdo the negatives. It makes it easier to manage the orders and stock. Do customers want to wait a long time to get their cars?’

Vehicles shipped from Korea spend at least 35 days at sea and around two weeks or so once they have arrived in the UK going through the distribution and preparation system. Half of all Kias sold in the UK come from Korea.

‘We are not at a position where our brand is of a strength where people will pay a high premium to get exactly what they want or will wait to get exactly what they want,’ Kia said.

However, Shabsogh is keener to see the company's connected car features, showcased every year at the Consumer Electronics Show in Las Vegas, come to the UK. ‘Do we want more technology in our cars? Definitely,’ he commented.

One barrier to this happening, however, is that Europe is not a “homogenous” market like America.

‘It is easier for the US to specify and cost various items of technology that for us,’ said Shabsogh. ‘There is no reluctance on our part, but it would have to work for the whole of Europe and there are regions like southern Europe where the markets are more price-focused.’

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Natalie Middleton

Natalie has worked as a fleet journalist for over 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.