Jardine Motors Group enhances customer experience with Engineius partnership

Jardine Motors Group has deployed Engineius’ tech-enabled vehicle movement service to give customers and colleagues full transparency and control.

The partnership means customers will receive regular communication at every step of their vehicle’s journey, including photos, and are able to track the delivery in real time

The tie-up means that customers will receive regular communication at every step of their vehicle’s journey, including photos, and are able to track the delivery in real time. Customers are also able to take control of their delivery, using the booking system to pick a time and date that is convenient for them.

The partnership supports Jardine’s commitment to sustainability. Engineius works with climate neutral expert Climate Partner to offset its corporate carbon footprint whilst contributing to projects such as bamboo afforestation efforts in Nicaragua. It also aims to reduce operational emissions by minimising unnecessary extra miles carried out by drivers with smarter and more eco-friendly journey planning.

Andy Wady, brand director at Jardine Motors Group, said: “We’re always working to stay one step ahead of consumer expectations. You can now order anything from food to medication online and track delivery in real-time – this is becoming the standard and the automotive industry is no exception.

“This is why we’ve partnered with Engineius; to give customers full transparency and control over their vehicle movement requirements, whilst also giving our colleagues the best tools to provide an exceptional customer experience. Ultimately, we want to make vehicle movement a seamless experience for our customers and position Jardine Motors Group as the dealer of choice: working with Engineius helps us to achieve this.”

Calum Slowther, managing director of Engineius, added: “Our partnership with Jardine Motors Group has proven to be a fantastic case study as to why Engineius was created. We set out to take the headache of vehicle movement away from large, complex organisations just like Jardine Motors Group so they can focus on their core business.”

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Natalie Middleton

Natalie has worked as a fleet journalist for over 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.