Jaguar and Lexus & Volkswagen up! take lead spots in 2014 JD Power survey
Held during the first quarter of the year, the What Car?/JD Power study surveyed over 15,000 motorists on four key areas, covering vehicle appeal (which includes performance, design, comfort and features), vehicle quality and reliability, ownership costs and dealer service satisfaction.
Jaguar and Lexus were found to be the joint top manufacturers this year. Jaguar has held the top position for the past two years, and Lexus held the top position for 11 years before that.
Meanwhile the car with the highest overall rating and the winner of the city car category is the Volkswagen Up, with respondents highly rating its reliability, easiness to drive, interior space and fuel efficiency.
The second-placed model is the Volkswagen Golf Plus, closely followed by the Skoda Yeti.
Top 10 manufacturers 2014:
1 Jaguar
1 Lexus
3 Mercedes-Benz
4 Skoda
5 Volkswagen
6 Honda
7 Volvo
8 Toyota
9 Kia
9 Mazda
9 MINI
Top 10 models 2014:
1 Volkswagen Up!
2 Volkswagen Golf Plus
3 Skoda Yeti
4 Mercedes-Benz C-Class
5 Volkswagen Scirocco
6 Volkswagen Tiguan
7 Lexus CT 200h
7 Skoda Octavia
7 Volvo V70/XC70
10 Jaguar XF
Bottom 10 models 2014:
109 Chevrolet Spark
108 Alfa Romeo Mito
106 Citroën C3
106 BMW X1
105 Ford Ka
104 Fiat Grande Punto / Punto Evo
103 Citroën C4
102 Smart Fortwo
101 Ford Fusion
100 Citroën C1