Hitachi Capital selects MoDel for electronic delivery and collection process
MoDel is a new online solution that provides added automation to the new vehicle delivery handover and collection process, and has been developed as a joint venture between Oxford-based online solutions Ebbon-Dacs and motor accessories supplier, VGroup International.
Hitachi Capital will be issuing a tender in July for its new vehicle supply requirements for both cars and vans for the next two years, and for the first time will be adding a requirement for electronic delivery and collection as part of its terms and conditions.
Chris Tocher, purchasing and supplier operations manager at Hitachi Capital, explained: 'Fom our early research into this technology it was clear that electronic handover and collection was something that could really benefit our vehicle supply partners and enhance the experience that Hitachi Capital delivers to drivers.
'After talking to a number of different suppliers, we selected MoDel as the stand-out solution. It integrates effortlessly with the Leaselink e-procurement platform from Ebbon-Dacs that we use, provides all of the functionality needed to meet our objectives and offers a realistic price point for our dealers,' he said.
Hitachi Capital also discussed the solution with several of its supply partners, and ran a short trial of the system with the Listers Group, before deciding to endorse its use.
The advantage of MoDel for leasing companies is that it reduces the time taken to record delivery and handover information, verify the condition of vehicles and the option to collect and analyse customer feedback.
By automating and standardising the vehicle delivery process, MoDel allows leasing companies to carry out CRM processes far more quickly and efficiently, including capturing important customer satisfaction information, vehicle condition reporting, delivery confirmation and helping identify and remove errors from the delivery procedure.