Fleeteye CSI survey developed to offer online benchmarking for end-user fleets
The Fleeteye CSI survey, run by Experteye, asks fleet managers and decision-makers a series of questions to measure customer satisfaction across a broad range of criteria and is used by leasing companies to gain customer feedback and measure market performance.
However, fleet operators can now also benefit from the survey by using it to compare their own operation against market averages.
'We've recently upgraded the Fleeteye CSI survey to a new platform which offers a far more flexible and intuitive process,' said Rick Yarrow, managing director of Experteye.
'This not only makes it simpler and quicker for fleet managers to complete the survey, at the end of the questionnaire it now provides the opportunity to benchmark their responses against data from across the entire UK.
'The benefit to fleet operators is that they can then see in an instant whether aspects of their fleet operation sit above or below market medians. The feedback we've had so far is that this is a tremendous facility, as many organisations in both private and public sectors find it very hard to establish how their approach to vehicle management compares with others.'
Fleets can participate in the survey by visiting www.fleeteye.net and registering. Visitors are then asked what aspects of supplier performance and fleet management they would like to offer feedback on and need to rate those areas before being asked more detailed questions based upon their choices and rankings.
The benchmarking is offered at the end of the survey once the fleet manager has input their data, which is then matched against the databank in the Fleeteye CSI to provide key summaries and comparisons.