Chevin introduces new Health Check Alerts
Relevant and anonymised information is securely fed back to Chevin’s support team, who analyse the way in which the client is using the software and its resulting effectiveness, before making enhancements to the usability.
Support team leader, Flyss Williams said: “FleetWave is a system that is constantly evolving with new features and modifications, made at the suggestion of our internal experts and external customers as well as to meet changing legislation.
“The software can be configured in an almost limitless number of ways with dozens of different modules and reports available.”
“What Health Check Alerts enable us to do is monitor specific systems and the way in which they are used so that we can make proactive improvements and deliver world-class support for every client, regardless of their system configuration.”
The launch of the new tool follows Chevin's recent expansion of its global customer support team with a new structure and a number of new appointments.
Managing director Ashley Sowerby added: “A superb level of support is one of the areas where a software company can differentiate itself from the competition.
“With Health Check Alerts we are effectively providing the same ‘Preventative Maintenance’ approach to our software that our clients already apply to their fleet operations.”
“By further investing in our team and with tools such as Health Check Alerts, we are confident that we are providing industry-leading levels of customer support.”