BMW Group UK, together with Allianz Partners, has introduced 72 new service vans to its Roadside Assistance Programme.

The new service vans significantly boost support capabilities for BMW’s Roadside Assistance Programme

The major fleet enhancement, part of a multi-million-pound investment, increases the recovery fleet from 41, significantly boosting roadside support capabilities.

The new vans replace the existing fleet of support cars and bring the key benefit of being able to tow vehicles, reducing the need for a separate recovery truck if a vehicle is not repairable on the roadside, further streamlining the customer experience.

They’re also better equipped to handle a wider range of roadside issues efficiently. The increased storage capabilities for spare parts, including emergency spare wheels, significantly increases the likelihood of completing repairs on the roadside. All vans have been equipped with the latest remote diagnosis systems, enabling technicians to obtain necessary spare parts where possible before arriving on location.

Every roadside technician has also been fully trained in high voltage systems and is ready to service the entire BMW Group product range.

Mario Moser, director for aftersales & customer support at BMW Group UK, said the upgrade was a reflection of the company’s continued focus on enhancing its customer experience.

He added: “With the introduction of these advanced service vans to our Roadside Assistance Programme, we are set to get our customers back on the move even faster, ensuring that any interrupted journey is resolved as seamlessly and quickly as possible.”