ATS Euromaster is scaling up its mobile fitting service on the back of strong success with business customers.

Retail customers can now benefit from ATS’s mobile fleet expertise

The service is now being made available to non-business customers, including grey fleet drivers, who can request an appointment at their home or place of work and benefit from the tyre fitment service.

A minimum of two tyres are required to request the service, which will take approximately 20 minutes per tyre.

ATS Euromaster is also expanding its mobile offering. More than 125 mobile technicians are now available across England, Scotland and Wales, focused on providing first-class service to its B2B and retail customers, and the business plans to continue scaling up its mobile operation into 2025, with many already enrolled in ATSE’s Mobile training programme.

The business expansion follows the introduction of digital efficiencies across the business.

Mark Holland, operations director at ATS Euromaster

“The mobile service has become increasingly popular with our B2B customers,” said Mark Holland, operations director at ATS Euromaster. “We recognise the importance of providing a mobile service for our retail customers so they can enjoy the same levels of convenience.

“With the digitisation of our customer portal, and improved business performance data which has enhanced our overall efficiency, a retail customer can now benefit from the service if there is a mobile van working in the area.

“Convenience is becoming such a crucial factor and we need to move with the changing landscape of customer demand,” added Holland.

“It means retail customers can now benefit from our mobile fleet expertise, which is something we have been offering for nearly 60 years to our B2B customers – not to mention the added convenience.”

Retail customers are asked to ensure that mobile fitting is suitable at their place of work or at home – such as uneven ground, availability of parking and that their locking wheel nut is available ahead of attendance.  Customers will receive regular updates throughout their customer journey with the option to track the technician for greater accuracy of arrival time.