The last week has seen the leasing and fleet management firm’s senior staff spend time with customer facing teams and listen in to driver and customer calls to understand needs and to reinforce what outstanding customer service looks like in practise. 

Participants included new managing director Benoit Dilly who has been heavily involved to personally recognise and reward the best examples of customer service at Arval’s Swindon and Birmingham offices.

Other senior employees taking part included the sales director, SME director and marketing director. Rachel Dunn, operations manager at Arval, who organised the initiative, said: ‘Our aim throughout Customer Service Week is to celebrate and encourage great service across Arval teams. Our senior managers ask us to deliver outstanding service so it is only right that they are directly involved, doing the doing and helping to provide a great customer experience.’ 

This was the fifth year that Arval had taken part in National Customer Service Week. Robert Pieczka, business development and marketing director at Arval, sat in on calls to the Arval Contact Centre; the team that supports Arval drivers. He commented: ‘Providing great customer service is crucial to the long-term success of our business and Customer Service Week provides an important reminder of this to our employees. Listening to our customer and driver needs, identifying where we can improve, measuring performance and rewarding great service are fundamental parts of our strategy and provide value for our customers and their drivers.’ 

Other initiatives held by Arval for National Customer Service week included open days that allowed employees from across the business to visit customer-facing teams and gain a better appreciation for the work that they do, while the opportunity for employees to nominate their customer service champions was popular.

Arval runs “Back to the floor” initiative for National Customer Service week

Arval has participated in National Customer Service Week (7th to 11th October) with an initiative that saw senior managers go “back to the floor”.

The last week has seen the leasing and fleet management firm’s senior staff spend time with customer facing teams and listen in to driver and customer calls to understand needs and to reinforce what outstanding customer service looks like in practise. 

Participants included new managing director Benoit Dilly who has been heavily involved to personally recognise and reward the best examples of customer service at Arval’s Swindon and Birmingham offices.

Other senior employees taking part included the sales director, SME director and marketing director. Rachel Dunn, operations manager at Arval, who organised the initiative, said: ‘Our aim throughout Customer Service Week is to celebrate and encourage great service across Arval teams. Our senior managers ask us to deliver outstanding service so it is only right that they are directly involved, doing the doing and helping to provide a great customer experience.’ 

This was the fifth year that Arval had taken part in National Customer Service Week. Robert Pieczka, business development and marketing director at Arval, sat in on calls to the Arval Contact Centre; the team that supports Arval drivers. He commented: ‘Providing great customer service is crucial to the long-term success of our business and Customer Service Week provides an important reminder of this to our employees. Listening to our customer and driver needs, identifying where we can improve, measuring performance and rewarding great service are fundamental parts of our strategy and provide value for our customers and their drivers.’ 

Other initiatives held by Arval for National Customer Service week included open days that allowed employees from across the business to visit customer-facing teams and gain a better appreciation for the work that they do, while the opportunity for employees to nominate their customer service champions was popular.