Alphabet and Tusker lead way in CSI survey
The fleeteye CSi survey, which was launched in 2009 as the replacement to the long-running landmark CSi survey, provides a leading measure of fleets' satisfaction with their leasing companies' pre and post-sale performance.
The annual survey segments the customer satisfaction index results to show leasing companies’ CSi performance by the fleet size. It is carried out among fleet operators in the UK that operate fleets of 25 vehicles or more. Using online questionnaires, it gathers opinions on most of the major suppliers in the contract hire and leasing industry
The latest fleeteye analysis of responses in 2009 reveals leading performances by Tusker and Alphabet in the small and large fleet sectors respectively.
Within the 25 to 500 fleet sector, Tusker was ranked first overall in 2009. The majority of respondents said they would have no hesitation in recommending Tusker products and services to a friend or colleague and that they intended to stay with Tusker as their supplier.
David Hosking, Tusker managing director, said: 'The majority of fleets in the UK fall within the sub-500 vehicle category, so we are absolutely thrilled to be voted the top performing company in 2009 by fleet operators within this key area.
'We would especially like to thank our customers who took part for providing this feedback. It was great to see such positive results in areas such as products and services, vehicle ordering and delivery, communications and meeting our promises to our customers.'
In the over-500 fleet sector, Alphabet took the lead on the back of high scores in attention to detail, customer focus and service delivery.
Mark Sinclair, director of Alphabet, said: 'The 500+ fleet sector is demanding and sophisticated and is at the forefront of change in the industry. It demands the very best from its leasing provider so it is particularly gratifying that it has voted Alphabet as the top performing leasing provider for 2009.
'We work in partnership with our customers and believe passionately in providing solutions that fit their requirements. Our commitment to continuous improvement ensures that our customers benefit from our high service levels and experience in the fleet sector.'
Gary Jefferies, head of business development at Thame-based experteye, which operates the fleeteye survey, said: 'This initiative has been used by the leasing industry since 1998 and is a key part of the leasing companies' focus on service delivery improvement but critical to its success is the continued participation of fleet operators. We appreciate their investment in time especially given the recent business environment.'For more of the latest industry news, click here.