A new ‘yellow paper’ collating best practice guidance on incident management is now available from the AA.  

The newest ‘yellow paper’ from the AA is intended to bring a fresh perspective to incident management

Published by its business services division, the guide to ‘Incident management: an end-to-end experience’ reflects and celebrates businesses’ post-pandemic focus on excellence when it comes to fleet practices.   

It’s the latest yellow paper from the AA and is intended to bring a fresh perspective to fleet management. It examines the trends and insights impacting the incident management landscape and looks at how productivity and uptime can be further improved through a systematic approach.

Such methodology covers everything from vehicle maintenance to accident management, insurance cover, training, roadside assistance and customer service, developing critical preventative and reactive measures that not only help to look after employees and the fleet as a whole, but can also reduce the fleet’s long-term risk exposure.  

A recent webinar by the AA’s Business Services Division, also available to access online, also delves into the subject.

Gavin Franks, director of business services at the AA, said: “Incident management is far more than a last-minute response to an accident – it’s a whole-vehicle, long-term fleet management approach that includes a number of operation-critical areas. At a time when business resources are constrained like never before, we believe this in-depth view on how incident management can control fleet-related costs, significantly reduce vehicle downtime, minimise business disruption, and more, will prove a highly valuable asset to managers looking to control their costs.”   

The AA added that incident management was just one of a number of areas where fleet thinking had evolved and streamlined significantly post-pandemic.  

Franks continued: “The past couple of years have proven the resilience of the UK’s firms, while also inspiring a renewed focus on innovation as we strive to adapt to changing circumstances and the changing needs of business. This period has given us as an industry time to take stock and look forward to emerging technologies, especially when it comes to fleet management.”    

To download the AA’s yellow paper on incident management, click here.