Tusker is continuing work to deliver on its customer experience with the promotion of  senior staff member Jodie Monaghan to customer experience director.

Tusker customer experience director Jodie Monaghan

Monaghan joined Tusker in 2015 and became head of customer experience in 2019, building on the company’s ‘Winning Together’ strategy, which places customers and its people at its core.

In her previous position, she refocused the customer facing teams to lead on core specialities, as well as redeveloping the training function to focus on the processes and procedures the company uses, following substantial growth in the customer base and fleet over the past few years.

Kit Wisdom, chief operating officer, said: “Jodie is a successful and experienced leasing professional. With her considerable experience, Jodie has been instrumental in developing our customer services function, re-aligning our people and supporting embedding our Salesforce CRM platform within customer experience to ensure the very best levels of service are delivered for our customers and our drivers. We have reshaped the teams, substantially increasing resource levels and providing intensive training to ensure we continue to meet the needs of our customers.”

Commenting on her latest role, Monaghan said: “Tusker’s customers are at the heart of everything we do as a team. Working together, we are the strongest we have ever been, with an unnerving commitment to be better, every day. I’m really pleased to continue my journey at Tusker and am excited about what more we can achieve together.”