Silvey Fleet has secured Investor in Customers (IIC) Gold accreditation, reinforcing its commitment to deliver the highest possible standards of customer service.

Silvey Fleet has a culture of listening and responding to the needs of its customers

The business, a well-established reseller of fuel cards and fleet management solutions who dates back to 1870, has a culture of listening and responding to the needs of its customers, an approach that has created a positive culture of continuous improvement.

The IIC accreditation provides proof of the Silvey Fleet customer commitment and follows rigorous assessments of customers and staff, as well as IIC’s own independent research to evaluate the company’s performance.

James Edmonds, customer experience director of IIC, commented: “The award is a testament to all the hard work they and their employees put into delivering customer outcomes of the highest standard. To receive this prestigious mark of trust on Silvey Fleet’s first attempt is note-worthy as fewer than 30% of companies achieve this accolade.

“The customer clearly runs through everything they do and we look forward to working with this great organisation for many years to come.”

Miriam James, managing director of Silvey Fleet, said: “We’re passionate about continuously improving the way we work with our customers and are therefore delighted to have received this Gold accreditation from Investor in Customers in recognition of the hard work and commitment of our team.

“Of greatest importance is receiving the invaluable feedback from our customers on, not only how we are perceived today, but also how they see the future. This enables us to respond proactively to the ever-changing environment and ensure that our future plans remain aligned with our customers and we continue to deliver customer excellence.”