National Windscreens has appointed Nigel Paling as commercial and service director.

Nigel Paling, commercial and service director at National Windscreens

Paling was previously business improvement director at Manheim UK; part of a 26-year portfolio of senior management experience in the motor industry that also includes work for BVRLA and DVLA industry groups.

In his new role, he will be based at National Windscreens’ UK headquarters in Tamworth, with responsibility for leading a series of initiatives to deliver an enhanced customer journey and maximise a positive customer experience.

“Trusted, easy to deal with and at the forefront of technological development are the values that we put first for our brand, along with delivering the best possible value for our customers,” he commented.

“The commitment of all stakeholders at National Windscreens, to provide this market-leading service, is phenomenal and is one of the key reasons why I am so keen to take on this role. From the rapid expansion of our digital platforms to provide total choice for customers in how they engage with us; to continued investment in a UK-wide network of specialist workshops; through to growth of our technical capabilities to meet the requirements of ever more sophisticated vehicles, we are already moving ahead very fast in every area.”