Fleet incident management specialist FMG has appointed current head of operations John Keeton to the newly formed role of operations director.

John Keeton becomes operations director at FMG

Keeton has been with the business since 2006 and will use his new role to direct and guide FMG’s operational performance in the efficient delivery of outsourced end-to-end incident management services to major leasing providers, fleet insurers and brokers and direct fleets.

In addition, sales & marketing director Harvey Stead is taking on the role of commercial director, with responsibility for all customer relationships and customer service delivery. The firm said the move capitalises on Stead’s wealth of experience within fleet and his long-standing existing relationships with FMG’s customers.

CEO Mark Chessman said: “These internal appointments ensure we retain key knowledge and experience whilst underlining our commitment to delivering exceptional service levels. Our new Operating Board structure will assist FMG’s continued growth by creating the optimum balance between customer, operational and commercial focus across the business.”