Rugby services on the M6, run by Moto, has taken the lead as the best motorway services in a user survey by Transport Focus.

100% of visitors were satisfied with their visit to Rugby services, the newest site on the motorway network

The independent transport user watchdog surveyed more than 31,000 visitors at 119 motorway services in Great Britain about their views on the toilets, staff, value of the food and drink, electric vehicle charging and the impact their visit has on drivers’ mood.

Now in its fifth year, the research showed that motorway service operators have once again performed well overall, with 93% of visitors happy with their visit.

It also found that users charging electric or plug in hybrid vehicles rated the payment options at services highly (91%) but gave lower ratings for value for money (68%) and for information available online (73%).

A total of 100% of visitors were satisfied with their visit to Rugby services, the newest site on the motorway network. It also came out on top as the site visitors were most likely to recommend to someone making a similar journey and the highest satisfaction with the toilets at 99%.

For the first time Transport Focus surveyed motorway services visitors in Scotland and Wales, operated by Roadchef and Welcome Break. Sarn Park (Welcome Break) is the highest rated services in Wales (97%) and Hamilton (Roadchef) the highest rated in Scotland (94%).

Anthony Smith, chief executive of Transport Focus, said: “As many people gear up for a half-term getaway, motorway services provide a great place to stop and take a break. Many of us, when we think services, think about stopping for a toilet break – it’s reassuring to see that these are consistently highly rated.

“Our survey shows motorway service operators deliver good overall customer experience and facilities, but visitors don’t always feel they get value for money. Services continue to do a good job of their most important safety function – allowing drivers to rest and relax before getting back on the road.”

To access the report, click here.