Alphabet has extended its incident management contract with FMG for a further two years, building on over two decades of collaboration.

FMG provides 24/7 incident reporting, repair and downtime management and uninsured loss recovery (ULR) for Alphabet’s leasing customers

The latest contract includes provision for 24/7 incident reporting, repair and downtime management and uninsured loss recovery (ULR) for Alphabet’s leasing customers, with a key focus on realising cost efficiencies throughout the incident management process.

FMG has provided a full range of incident management services to Alphabet customers since 2005; its solutions are driven by Ingenium, an in-house technology platform that intelligently triages every incident into automated workflows. Other time-saving features include flexible repair options such as same-day mobile repair and mobile estimates, and an online repair tracking system.

Clive Buhagiar, Alphabet’s head of operational services, said: “During two decades of partnership, FMG have provided our customers with fully configurable solutions, better control of incident costs and downtime and superior visibility of fleet data. With so much change going on in the industry around electrification, digitalisation and mobility as a service, Alphabet and FMG have aligned strategies and evolved together, implementing new processes and new technology to ensure the customer journey remains simple and seamless whilst meeting changing needs.”

Dave Parry, commercial director at FMG, added: “As mobility solutions change faster than ever before, we can rely upon our combined expertise within the vehicle market and deep-rooted understanding of Alphabet’s customers to further build upon the considerable successes of this relationship.”